The Board of Veterans Appeals is celebrating a record-breaking year. In Fiscal Year 2019, which ended on October 1, the Board of Veterans Appeals decided 95,089 appeals, surpassing their goal by 5,000 decisions. The number of hearings held was also up by nearly 40 percent. This comes after 2018 saw a record-breaking number of appeals decided.
While veterans would like more timely decisions, advocates have expressed concern that the increased production has come at the expense of quality. BVA employees appear to share this concern. In 2017, as BVA began ramping up production, nearly one hundred attorneys at the Board of Veterans Appeals signed a loss of confidence statement. They expressed concern over increased productivity standards, lack of training, and inefficient software. They stated BVA leadership is “intent on interfering with the Board’s ability to review the entire record by imposing a production quota on attorneys he knows is unattainable unless de novo review is abandoned. In effect, Executive In Charge [David] Spickler [the current Acting Vice Chairman of the Board] will render the Board meaningless. The result will be a short-term, artificial increase in the board’s overall output … at the expense of the Board’s integrity…. In the long-run, this shortsighted policy will only increase the Board’s backlog because inaccurate decisions result in more unnecessary remands to the regional offices and appeals to the US Court of Appeals for Veterans Claims, many of which will come back to the Board for additional review.”
The Board claims to have increased productivity while also maintaining incredibly high accuracy rates; however, a recent study from Stanford University demonstrates that their productivity numbers are misleading, as they fail to account for a huge class of errors, the failure to adequately explain decisions. This type of error accounts for over 60 percent of the remands from CAVC. In 2018, 4,842 BVA decisions were appealed to the Court of Appeals for Veterans Claims. Only seven percent of these BVA decisions were affirmed. In the same year, BVA claimed to have maintained a 93.5 percent accuracy rate. The focus on increased productivity and the unwillingness to credibly report accuracy rates indicates that statistics trump delivery of a quality product. For this reason, some veterans advocates see less cause for celebration in BVA’s pronouncements of success.